Refund , Refund & Cancellation Policy

Effective Date: 01 August 2026  Website: www.sevamrit.in

At Sevamrit, our products — including lockets, padukas, and naam seva offerings — are devotional and personal in nature. Please read this policy carefully before placing an order.

1. No General Returns

Since our products are devotional/spiritual items, we do not accept returns or exchanges for reasons such as change of mind, incorrect selection, or personal preference once an order has been placed and shipped.

2. Damaged, Defective, or Incorrect Items

We do accept returns/replacements only in the following cases:

• The product received is damaged in transit
• The product received is defective
• You received the wrong item compared to what you ordered

To be eligible:

• You must contact us within 48 hours of delivery at sevamrit108@gmail.com with your order number and clear photos/videos of the product and packaging
• The item must be unused and in its original packaging

3. Resolution

Once your claim is verified, we will, at our discretion, offer one of the following:

• A free replacement of the item, or
• A full refund to your original payment method

We do not offer partial refunds or store credit unless specifically agreed with the customer.

4. Refund Timeline

Approved refunds will be processed within 7–10 business days to the original mode of payment. Please note that your bank or payment provider may take additional time to reflect the amount in your account.

5. Order Cancellations

• Orders can be cancelled only before they are shipped. Please email sevamrit108@gmail.com or call +91 97115 08887 as soon as possible with your order number.
• Once an order has been shipped or a naam seva booking process has commenced, it cannot be cancelled.

6. Naam Seva Bookings

Naam seva is a devotional service performed on your behalf. Once a naam seva booking has been confirmed and processing has begun, it is non-cancellable and non-refundable, except in cases where we are unable to fulfil the service due to our own error.

7. Non-Returnable Categories

Due to the personal, devotional, and hygiene-sensitive nature of items such as padukas and lockets that may be blessed/consecrated, these items cannot be returned once dispatched, other than under the damaged/defective/incorrect item conditions above.

8. Contact Us

For any refund, cancellation, or order issue, reach out to: Email: sevamrit108@gmail.com Phone: +91 97115 08887